김태룡 Tae Ryong Kim , 권해수 Hae Soo Kwon

DOI: Vol.14(No.2) 1-26, 2007

History of citizen``s movement in Korea has not been long. The role of scholars of public administration in the movement was not salient and the participation in the citizen``s group has been active only recently. Recent participation of citizen``s group somewhat allowed the scholars`` balanced approach to the governmental reform, while they mostly participated in the governmental committee in the past. However, the participation of the citizen group``s in quantity and quality is insignificant compared to those of governmental committee``s. Thus, through this research, we would like to evaluate the participation of scholars of public administration in the citizen``s group. Through Citizen``s Coalition for Economic Justice(CCEJ), a citizen``s group in which a number of scholars participate, we will evaluate the scholars`` role in the development of CCEJ and propose its future direction. Participation of these scholars resulted in the balanced perspectives of governmental policy and recognition of the importance of experts in the citizen``s group. Unfortunately, insufficient understanding of citizen``s group and absence of ethical obligation as an expert aroused some negative aspects.

시민운동, 시민단체, 행정학자, 경제정의실천시민연합, citizen`s movement, citizen`s group, scholars of public administration, Citizen`s Coalition for Economic Justice

우양호 Yang Ho Wu , 정명주 Myung Ju Chung

DOI: Vol.14(No.2) 27-59, 2007

The purpose of this study is to analyze the effects of digital divide type on customer satisfaction and performance in administrative information service. Digital divide widens as the information society matures. It has been generally argued that digital divide is caused by individual characteristic differences: gender, generation, education, income, labor force status, class, region and etc. But digital divide is created, reproduced and aggravated through a very complex process. Given the assumption that digital divide is not a comprehensive concept converging into a single dimension, digital divide are articulated into the following four aspects: digital consciousness, digital accessibility, digital ability, digital usage. The empirical result indicates that (1)digital gap among residents were varied according to individual characteristic differences and digital divide type; (2)the result of the path analysis shows that digital ability and digital usage in digital divide factors affected significantly serv ce quality and subjective performance; (3)digital consciousness, digital accessibility, digital ability, digital usage in digital divide factors were significant factor; (4)digital ability and digital usage were the most important factors, whereas digital consciousness is the least important factor in administrative information service. Finally, The prior conditions for the solution of digital divide are to draw upon a social consensus in order to provide more people with more information. In addition, it is necessary to devise relevant digital education content according to individual characteristic differences, and policy measures need to be taken to not simply enhance digital availability but to improve communicative competence.

정보격차, 행정정보서비스, 품질, 만족, 성과, digital divide, administrative information service, quality, satisfaction, performance

이민규 Min Kyun Lee , 남경태 Kyung Tae Nam , 권영주 Young Joo Kwon

DOI: Vol.14(No.2) 59-86, 2007

This is one of the comparative studies on local government, which analyzes the accounting reform among Tokyo Metropolitan Government, Aichi Prefectural Government and Osaka Prefectural Government. In particular, this study focuses on whether the accounting reform of Tokyo Metropolitan Government has reduced its management costs and enhanced its fiscal health. In 1999 Tokyo Metropolitan Government introduced a new accounting system, "the Functioning Balance Sheet",which included consolidated financial statements, accrual-based accounting, and double-entry bookkeeping. This study shows that the accounting reform enabled Tokyo Metropolitan Government to reduce the informational asymmetry between the local government and citizens, decrease its management costs, and enhance its fiscal health. This case of Tokyo accounting reform seems to provide various implications to other local governments in Korea.

회계개혁, 관리비용, 재정건전화, Accounting Reform, Management Cost, Fiscal Health

문병주 Byung Joo Moon

DOI: Vol.14(No.2) 87-114, 2007

The purpose of this study is to reinterpret how Korean production regime, especially Industrial relations, in accordance with a new challenge of external pressure of globalization which requires the changes to neo-liberalistic open economy regime after IMF economic structural reform affects the change and nature of welfare regime. While Korean production regime, especially industrial relations and welfare regime has been developed in maintaining institutional inheritance before globalization, partially welfare regime has been developed showing an aspect of newly shaped. Therefore, this research focuses on the welfare regime of Esping-Andersen, but adopts the approach of “varieties of capitalism.” In the debate from experience about this, I analyze synthetically Korean industrial structure, labor market structure and the changes of welfare regime after neo-liberalistic globalization in a dimension of path-dependency and path-shaping and of institutional complementarity of production regime―especially focusing on industrial relations―and welfare regime. This paper makes a close investigation that the process in overcoming a crisis of welfare regime after globalization has path-dependency in accordance with IMF economic structural reform and the characteristic of Korean production regime, but in the other hand it shows the characteristics of path-shaping.

생산레짐, 노사관계, 복지체제, 복지정치, 세계화, production regime, industrial relations, welfare regime, welfare politics, globalization

김순은 Soon Eun Kim

DOI: Vol.14(No.2) 115-149, 2007

The performance management has been used to cope with difficult administrative environment in the U. K. entering the 20th century. The policy of performance management of the U. K. has been successful owing to a combination of several factors, including a good policy design, policy will of both the central government and local governments, a constructive partnership between the central government and local governments, and a proper evaluation system, etc. In particular, it was worth while mentioning that the performance management policy has been pursued together with decentralization reform.

영국의 성과관리, 성과관리, 정책집행, 행정관리, Performance Management of U. K. Performance Management, Policy Implementation, Public Management

최성욱 Sung Wook Choi

DOI: Vol.14(No.2) 149-174, 2007

Looking through the lens of organizational toxicity, I develop the framework to explain the effect of emotion in organizational settings. This article is a research review essay on Peter J. Frost``s Toxic Emotions at Work and written in the sense of criticism, as a challenge to management orthodoxy that is dominated by an impassionate, rational process. To do this, Based on a theoretical review of findings reported in previous studies, I make the framework about the effect of emotion in organization following as: “The organizing dynamics on whether the emotion of individual level develop into organizational toxicity or into organizational healthfulness depend on the interrelationship of actions and structures in organizational contexts.” And then, I make the proposition of organizational toxicity and explain the process by which emotional pain of individual level develop into organizational toxicity. Finally, I categorize various management tools into three units: individual, leader, and culture, and then pro ose each of these tools as strategy for coping with organizational toxicity.

감정관리, 조직화, 조직문화, emotional management, organizing, organizational culture

노시평 Shi Pyung Rno

DOI: Vol.14(No.2) 175-202, 2007

This article analyzes the contracting out processes of local government service in Iksan city, focusing on the welfare facilities with the handicapped in Iksan city. The process of contracting-out in this study was classified four stages, including the selection of trustee among several competitors, the making of a written contract, the supervision and monitoring by local government and the evaluation of their outcomes. The results of this study reveals many problems. They are 1) the competition for contracting-out is restricted. 2) the making of a written contracts is not specific. 3) the supervision and monitoring by local government is not systematic. 4) the local government doesn``t evaluate the outcomes of contracting out process.

민간위탁, 경쟁, 수탁자, 장애인종합복지관, Contract out, Competition, Trustee, Welfare Facilities with the Handicapped

김재관 Jae Gwan Kim , 심재정 Jae Jeong Shim

DOI: Vol.14(No.2) 203-238, 2007

This study analyzes the relocation policy of the 35th Division(Songchun-dong, Jeonju city, Jeonbuk province), ROK Army in order to design an effective management mechanism for conflicts among the military authority, regional authorities, and the local public. At the initial stage, the military authority rejected Jeonbuk community``s request to relocate the 35the Division, triggering a civil-military discord. However, after the 35th Division was decided to be relocated, debate over new location for the 35th Division, how the relocation should be performed, and the size of new base fueled up the conflict between the military and the local government. As the conflict unfolded, not only the Ministry of National Defence but also politicians and media intervened, influencing the conflict resolving process. As the study was carried out, the difference in goal of each parties, dysfunction of the still weak communication system, the difference in each group``s intention and perception, regional self-centeredness, the unique organizational culture of the military, and increased power of the local government were identified as the main causes of the conflict in this relocation process. With regard to conflict management strategy, the cooperative problem-solving strategy was found effective in overall, while the mediation by a third-party``s intervention when the conflict seemed to amplify also played a significant role. The findings of this study suggest that the military authority should preemptively manage the possible civil-military conflicts by reaching out to the locals through a separate department specialized in conflict-management by confidence building activities and strengthened communication. This study also brings light to the fact that once a conflict occurs, appropriate conflict management strategy as well as legal, systematic safety net designed to minimize the disadvantages, which the community where the military unit is to be located may experience, are crucial.

민군갈등, 갈등관리전략, 부대이전 정책, 제35사단, 부대이전 방식, Civil-Military Conflicts, conflict management strategy, military relocation policy, The 35th Division, Unit Relocation Method

전정환 Joung Hwan Joun

DOI: Vol.14(No.2) 239-271, 2007

This study focused on evaluating the consumer administration system in local government. Mancur Olson has argued that consumers are less likely to be represented in the policy-making process than producers. Despite of these obstacles, recently consumers have become increasingly active and important participants in the consumer``s policy process. With the maturation of local autonomy, local governments is faced with various demands and changes, one of which is to protect the rights of the local consumers. In order to cope with the new situation, the local governments are going ahead with the various endeavors in the field of consumer protection. This study focuses on two categories. It is a section of the infrastructures and achievements in the local consumer administration. The former and the letter are composed five evaluation factors. The former is a ① operational system, ② budgeting, ③ man power, ④ consuming life centers and ⑤ partnership with consumer groups. The letter is a ① education and information, ② consultation and aid, ③ safety and monitoring about unfair bargain, ④ investigation research, ⑤ policy propsals and a public relations for the local consumers. The ultimate purpose of this study is to suggest the direction of future in local consumer administration. Consequently. affairs on local consumers corresponding with local conditions will have to be practiced actively. Service programs for local consumers will have to be developed positively, and consuming life centers must be offered nearer to local consumers.

지방소비자행정, 소비자보호, 한국소비자원, 소비생활센터, 소비자단체, the local consumer administration, consumer protection, Korea consumer agency, consuming life center, consumer group

강인호 In Ho Kang , 백형배 Hyung Bae Baek

DOI: Vol.14(No.2) 271-291, 2007

One of the most influential themes in contemporary public administration is the focus on professionalism. Public administration should act as if it were a profession even if there is hardly any chance of becoming one. The term professionalism has many different definitions. The difficulty in defining professionalism is also suggested by many scholars. Because professionalism is essentially a value orientation, rather than a concrete set of traits and behaviors, it is not easily defined or measured. Many literature on this subject use professionalism together with profession and expertise. Local administration requires an understanding of all the social and economical activities taking place within the local area. But the expertise of local public officials does not meet the level of authority that local government have and can not cope with environmental changes. This means that the level of professionalism in Korean local public officials is low. The purpose of this study is to suggest systematic alternativ s that may improve professionalism of Korean local public officials. And this paper suggests alternatives to improve professionalism in Korean local governments in terms of educational training programs.

전문직업주의, 공무원 퇴출제, 지방정부의 전문직업주의, 전문성, 지방공무원의 전문성, Professionalism, Professionalism in Local government, Profession, Expertise of Local public officials, Compulsorily retired

강윤호 Yun Ho Gang

DOI: Vol.14(No.2) 291-324, 2007

Even if a few years have passed since Korean government implemented performance budgeting, there have not been analyses on the results of the implementation of it. This study evaluated the effects of the implementation of performance budgeting and found the factors affecting them by the method of comparative case study. The results of the analysis is that the effects of performance budgeting vary, depending on the characteristics of its operating system and organization. Clear performance goals, measurable measures for performance, budgeting based on performance and the autonomy of budget implementation, and objective evaluation for performance and the feedback of its results improve the effects of the implementation of performance budgeting. And in the organizations that are independent in pursuing their performance goals and deal with the implementation of policies, and in the programs that are independent and are repeatedly implemented annually, the effects of performance budgeting get improved. From the esults of this analysis, the various implications were found that are helpful to the application of performance budgeting to government. They are related to the methods of its application, the evaluation for performance, and the feedback of its results.

성과주의 예산제도, 성과평가, 성과의 영향요인(제도운영체제의 특성, 조직의 특성), performance budgeting, evaluation for performance, factors influencing performance

김행열 Haeng Yeol Kim

DOI: Vol.14(No.2) 325-348, 2007

This study aims at identifying satisfaction in public medical service(health center service) according to types of community people. For the purpose, it examined how to classify types of community people through existing studies, identified factors which consist of satisfaction in health centers to develop research models and assumption, and analysed what differences of satisfaction in health center services according to types of community people using questionnaire. As a result, it was found that the most significant meaning is that interest in community and citizen mind are accompanied by improvement in quality of administrative services. As community people are more interested in local governments and their community, they use services more actively and their satisfaction in the service will increase. This study concludes that the people``s interest provides feed-back for consistent improvement in quality of health center services.

주민유형, 공공의료서비스, 만족도, 지역사회의식, 주민사회의식, types of community people, public medical service, satisfaction

오재일 Jae Yiel Oh

DOI: Vol.14(No.2) 349-372, 2007

It``s undeniable that the decentralization reforms underway in Japan have highly impacts on Korea``s reform drives for decentralization. The sweeping merges of such local levels of governments as 市.町.村 in Japan, a series of efforts for decentralization, is appraised an epoch-making in Japanese history. The integrations even called by the Heisei(平成) grand-integration in Japan having started in the early 1990s is the decentralization movements driven by a series of political reforms. It``s also known as the third decentralization reform in Japan. The author, against the backdrops, is intended to suggest some policy implications on administrative district restructuring in Korea through the investigation of Japanese cases especially with the merging processes of ShiㆍMarchiㆍMura(市ㆍ町ㆍ村) in focus.

분권개혁, 평성 대통합, 행정구역개편, 도도부현(都道府縣)과 시정촌(市町村), 기초지방정부, Decentralization reform. the Heisei(平成) grand-integration, Administrative district restructuring, Prefectures(To,Do,Fu,Ken) and Municipalities(Shi, Marchi, Mura), local governments